Frequently Asked Questions
Answers to Common Questions
Everything you need to know about our orthopedic services and clinic policies.
C Clinic Information
What are your clinic hours?
Our clinic is open Monday to Saturday from 9:00 AM to 8:00 PM. We are closed on Sundays and public holidays.
Where is your clinic located?
We are located at [Clinic Address]. Detailed directions and a map are available on our contact page.
Do you have parking available?
Yes, we have dedicated patient parking available behind our clinic building.
Is the clinic wheelchair accessible?
Yes, our facility is fully wheelchair accessible with ramps and elevators.
A Appointments
How do I book an appointment?
You can book appointments through our patient portal, by calling us at +91 95446 38861, or via WhatsApp at +91 95446 38861.
What is your cancellation policy?
We require 24 hours notice for cancellations. Late cancellations or no-shows may incur a fee.
Can I reschedule my appointment?
Yes, you can reschedule through the patient portal or by calling our clinic at least 24 hours before your scheduled appointment.
How early should I arrive for my appointment?
Please arrive 15 minutes before your scheduled time for paperwork and check-in.
What should I bring to my first appointment?
Bring your ID, insurance card (if applicable), any medical records or imaging reports, and a list of current medications.
S Services
What orthopedic services do you offer?
We specialize in joint replacement, sports medicine, spine surgery, arthroscopy, trauma care, and physical therapy.
Do you offer video consultations?
Yes, we offer secure video consultations for follow-ups and certain conditions. Book through our patient portal.
How do I know if I need in-person or video consultation?
New patients and complex cases require in-person visits. Video consultations are suitable for follow-ups and minor concerns. Our staff can guide you when booking.
Do you provide physical therapy services?
Yes, we have an in-house physical therapy department with specialized rehabilitation programs.
What diagnostic services are available?
We offer X-rays, MRI, CT scans, and ultrasound imaging services on-site.
P Payments & Insurance
What payment methods do you accept?
We accept cash, credit/debit cards, UPI payments, and most health insurance plans.
Do you accept my insurance?
We accept most major insurance providers. Please contact our billing department at +91 95446 38861 to verify your coverage.
Can I get an estimate for my treatment?
Yes, after your initial consultation, we can provide a detailed treatment plan with cost estimates.
Do you offer payment plans?
Yes, we offer flexible payment plans for major procedures. Discuss options with our billing department.
Is there a difference in cost between video and in-person consultations?
Video consultations are typically 20% less expensive than in-person visits.
E Emergency & Special Cases
What should I do in case of orthopedic emergency?
For fractures, dislocations, or severe injuries, please go to the nearest emergency room. For urgent but non-life-threatening issues, call our emergency line at +91 95446 38861.
Do you provide home visits for immobile patients?
Limited home visits are available for established patients with mobility challenges. Please call our clinic to discuss arrangements.
What if I need care after hours?
For urgent after-hours concerns, call our emergency line. For non-urgent matters, leave a message and we'll respond the next business day.
Do you provide second opinions?
Yes, we offer second opinion consultations. Bring all relevant medical records and imaging for review.
V Video Consultations
How do video consultations work?
After booking, you'll receive a secure link to join the video call at your scheduled time using any device with camera and internet.
What technology do I need for video consultation?
You need a smartphone, tablet, or computer with camera, microphone, and stable internet connection.
Are video consultations private and secure?
Yes, we use HIPAA-compliant platforms with end-to-end encryption to protect your privacy.
Can prescriptions be issued after video consultation?
Yes, our doctors can electronically prescribe medications when clinically appropriate.
What if I have technical difficulties?
Our support team is available 30 minutes before each consultation to help with technical issues.
S Surgical Procedures
What types of surgeries do you perform?
We perform joint replacements, arthroscopic surgeries, spinal procedures, fracture repairs, and sports injury surgeries.
How long is the recovery after surgery?
Recovery varies by procedure. Our surgeons will provide detailed recovery timelines during your consultation.
Do you use minimally invasive techniques?
Yes, we specialize in minimally invasive approaches whenever clinically appropriate.
What anesthesia options are available?
We offer local, regional, and general anesthesia depending on the procedure and patient needs.
How do I prepare for surgery?
You'll receive detailed pre-operative instructions during your surgical consultation.